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  1. Outsource SERVQUAL - online SERVQUAL test for Outsourcing Vendors and Clients

    Quote Originally Posted by royston View Post
    Assessing Outsource Service Quality

    When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outsource service quality is the OUTSOURCE SERVQUAL (or OUTSERVQUAL). This is a new approach available exclusively from this site as a service to the community.

    OUTSERVQUAL (Service Quality) is a self-administered questionnaire designed to
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  2. A debate between Chomsky and Foucault

    Debate between Chomsky and Foucault - in English and French with Dutch Subtitles

    Tags: chomsky, foucault
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  3. Are we in control of our own decisions?

  4. How to do a RACI Analysis

    Here is a slideshow on RACI analysis I posted on slideshare - there is also an article on this forum on how to do this:

    Go here: http://www.bizface.co.uk/bizfaceforu...cal-guide.html

    cheers Roy - any comments appreciated

    Tool Kit Raci SlideshareView more presentations from Roy Morgan.
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  5. Set up a successful Self Service Site

    Self Service Best Practice

    A lot of dollars have been invested by companies on implementing internal web sites and more recently on developing HR applications for the intranet to facilitate employee and management ‘self-service’. This idea makes a lot of sense as it helps to increase employee engagement with company goals and procedures as well as reducing workload on internal key personnel and outsourced service companies. This can remove from them the often routine day-to-day trivia ...
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