Originally Posted by royston

Assessing Outsource Service Quality

When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outsource service quality is the OUTSOURCE SERVQUAL (or OUTSERVQUAL). This is a new approach available exclusively from this site as a service to the community.

OUTSERVQUAL (Service Quality) is a self-administered questionnaire designed to

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A day in the life of a stressed out House-Person

I was there doing the washing up - yes I know this is unheard off - when that black and white idiot of a dog of ours starts the hound of the Baskervilles impression and begins to bark the bloody place down. I don't know what it is with Border Collies but they spend most of their day looking at the entrance to the drive waiting for someone to turn up then proceed to bark their flipping heads off - she's turned postie into a nervous wreak ...

Self Service Best Practice

A lot of dollars have been invested by companies on implementing internal web sites and more recently on developing HR applications for the intranet to facilitate employee and management ‘self-service’. This idea makes a lot of sense as it helps to increase employee engagement with company goals and procedures as well as reducing workload on internal key personnel and outsourced service companies. This can remove from them the often routine day-to-day trivia ...

'Because you're worth it!' L'Oreal's catchphrase taps into the narcissistic zeitgeist. But it also begs the question: Are we at risk of becoming obsessed with feeling good about ourselves? According to new research by Brad Bushman and his co-workers, not only do US college students have higher self-esteem than previous generations, they now value self-esteem boosts more than ...

This was a nice article I received in an email bulletin – this is an edited version as the original was a little long.

How Does Your Website Make Me Feel? By Philippa Gamse

When people think about the Internet, they think about technology – but the most intriguing aspect of your online business isn’t about the technology. It’s about human connections, and how you can create these in a virtual environment. It’s commonly understood that ‘people buy emotionally, not intellectually.’ ...