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  1. Why do people let their barriers down online?

    Why do people let their barriers down online?

    Research suggests that many people are disclosing extremely personal information online, that they would not tell others normally – why?
    A number of factors lead to this type of behaviour:

    Firstly, online communications are more ‘sp####’ than face to face (e.g. no body language) and so people try to add in more information to build relationships. One of the elements of relationship building normally is shared disclosure ...
  2. Do not outsource a problem

    Just reading an article where one of the key messages was 'A bad process automated is still a bad process' - something everyone in the IT industry would surely agree with.

    I argue that the same rule applies to outsourcing. If something is causing you a problem you need to fix the issues before you outsource - or you will still have issues!

    You cannot rely on an outsourcing organisation to fix bad processes, miraculously ensure poor performance turns into high performance, ...
    Tags: outsourcing
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  3. The people side of outsourcing

    In an earlier article I discussed my research into managing the transition of people in an outsourcing situation. I highlighted the problems people experience, anxiety, lack of control, resistance and reduced performance. Many also found it very difficult to treat their previous employer as a client, and were not able to feel a part of the new company to which they had been transferred.

    An outsourcing transfer can be viewed as a form of transition. This change process involves ...
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  4. Does IT Outsourcing kill the IT Job market

    An article in Computer Weekly highlighted the problem that the salaries for mid-level IT staff have increased due to greater demand due to Outsourcing. Companies need experienced staff capable of overseeing project work, managing virtual teams, negotiating service line agreements and so on (the hidden costs of outsourcing) – but they don’t need the lower level skills because most of those jobs have been outsourced to lower cost economies such as India.

    It seems project managers and ...
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  5. Bad news about Outsourcing usually supressed

    Had yet another meeting last week where the top guns were telling me about the failings in their outsourcing project. Many times now I have sat in meetings and heard depressing stories about the real problems faced after an outsourcing transfer.

    Recently Zurich did warn that organisations should ‘prepare for two years of IT disruption’ when they outsource. However, this type of press is rare. Most of the conversations I have are absolutely dire, with very poor performance and real ...
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