View RSS Feed

Recent Blogs Posts

  1. Do not outsource a problem

    Just reading an article where one of the key messages was 'A bad process automated is still a bad process' - something everyone in the IT industry would surely agree with.

    I argue that the same rule applies to outsourcing. If something is causing you a problem you need to fix the issues before you outsource - or you will still have issues!

    You cannot rely on an outsourcing organisation to fix bad processes, miraculously ensure poor performance turns into high performance, ...
    Tags: outsourcing
    Categories
    Uncategorized
  2. The people side of outsourcing

    In an earlier article I discussed my research into managing the transition of people in an outsourcing situation. I highlighted the problems people experience, anxiety, lack of control, resistance and reduced performance. Many also found it very difficult to treat their previous employer as a client, and were not able to feel a part of the new company to which they had been transferred.

    An outsourcing transfer can be viewed as a form of transition. This change process involves ...
    Tags: outsourcing
    Categories
    Uncategorized
  3. Bad news about Outsourcing usually supressed

    Had yet another meeting last week where the top guns were telling me about the failings in their outsourcing project. Many times now I have sat in meetings and heard depressing stories about the real problems faced after an outsourcing transfer.

    Recently Zurich did warn that organisations should ‘prepare for two years of IT disruption’ when they outsource. However, this type of press is rare. Most of the conversations I have are absolutely dire, with very poor performance and real ...
    Categories
    Uncategorized
  4. The Human Side of Outsourcing

    This is an area I still feel is overlooked. I started researching on this because talking to IT people for another study a number of them told me they had been outsourced and that it had been a difficult time for them.

    I wondered why IT people would stay to be transferred to an organization that was not of their choosing. I found the whole concept of being 'moved' almost like a piece of machinery, a bit concerning. But I kept an open mind and started to interview people about their ...
    Categories
    Uncategorized
  5. The Myths of Outsourcing

    Myths and Realities of Outsourcing

    Outsourcing has been written about in some management journals as if it was a ‘must do’ process. There has been much hype about the need to focus on core competencies, the drives for cost reduction, the ability to access top quality staff and the latest technology, and therefore gain competitive edge. We refer to these as the myths of outsourcing to highlight the need for a critical stance. Outsourcing can work for some, but not for all. So is outsourcing ...
    Tags: outsourcing
    Categories
    Uncategorized
Page 1 of 2 12 LastLast