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  1. Customer Service oftern marred by simple issues

    I received an invoice today for a service we no longer need. I will not mention the company as this is just one example of things that seem to go on all the time. Written on the invoice was a clear note 'If you no longer need these services then please contact us on the telephone number above'.

    So I duly rang the number, and went through two separate message systems, being warned at the beginning that I must listen carefully as the messages had changed, I did so dutifully.