Featured Post from www.roymogg.com
by , 20th June 2013 at 02:01 PM (www.roymogg.com)
Originally Posted by
royston
Assessing Outsource Service Quality
When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outsource service quality is the OUTSOURCE SERVQUAL (or OUTSERVQUAL). This is a new approach available exclusively from this site as a service to the community.
OUTSERVQUAL (Service Quality) is a self-administered questionnaire designed to
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Featured Post from stephanie
by , 3rd April 2013 at 11:51 AM
So the Shell drivers are striking because they have had enough of relatively low pay - squeezed by their employer ever since they were transferred in an outsourcing deal.
Clearly someone at Shell decided that driving tankers was not their 'core' business, and/or that they could do this more cheaply if they could transfer it to another company who 'specialises' in this sort of thing. Research shows that, particularly in service jobs such as driving, cleaning, catering, outsourcing
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