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    by Published on 7th July 2013 09:55 AM
    1. Categories:
    2. Methods and Approaches,
    3. Templates,
    4. Project Tools

    SWOT (Strengths Weaknesses Opportunities and Threats) Analysis is a simple but surprisingly effective technique to assess an organizations positioning and begin the process of turning general ideas for market growth into actionable activities. This brief guide shows how to extend the simple SWOT concept into a tool for defining the actions needed to deal with external threats and internal weaknesses in the organizations capabilities.

    The process is best done within a workshop concept. So organize a team meeting of around 7 to 10 interested parties who are experts or knowledgeable in the domain to be considered.

    The process:

    Step 1 – First agree the area to be considered and the core assumptions. For example ‘we will consider the 'Softhouse' organization and the opportunities to grow the market in the States.

    Step 2 – Use a brainstorming technique such as nominal group and ask the team first to think about the area we have chosen and what the issues in delivering this approach are. They write down (on their own) what could be the barriers or carriers to entering the new market in the States onto post-it notes or just make a list on paper before them.

    Step 3 – They place their post it notes (or the facilitator) in turn onto the grid as shown in the diagram below – barriers to threats and carriers to opportunities.

    Step 4 – Brainstorm as in step 2 and consider the organization (Softhouse) and what are its unique strengths or capabilities and its weaknesses. The team on their own write down onto post-it notes their ideas as before.

    Step 5 – They place their post-it notes (or the facilitator) in turn onto the grid as shown in the diagram – strengths to strengths and weaknesses to weaknesses.

    Step 6 – The team then consider the crossing points of the SWOT for example between Threats and Strengths below (top left box) and as shown in the diagram think of specific actions to use strengths to counter any threats. These are written onto post it notes as before and placed in turn into the grid.

    Step 7 – The facilitator tidies up the board removing duplicates or clarifying actions that have been written down. The board actions are then agreed prioritized then transferred to a standard action plan template.

    Example Swot Action Analysis

    Here is an example taken from an early draft of a business plan to illustrate the completed board. From here the actions can be taken across to a standard action plan template and owners and timescales applied. Thus from an initial consideration of the external and internal environment we can quite quickly move to a position where we can see possible practical actions we can take to move the agenda forward.


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    by Published on 6th May 2013 04:36 PM     Number of Views: 809 
    1. Categories:
    2. Methods and Approaches

    Self Service Best Practice

    A lot of dollars have been invested by companies on implementing internal web sites and more recently on developing HR applications for the intranet to facilitate employee and management ‘self-service’. This idea makes a lot of sense as it helps to increase employee engagement with company goals and procedures as well as reducing workload on internal key personnel and outsourced service companies. This can remove from them the often routine day-to-day trivia enabling them to become more focused on what matters and enables them to control their costs.

    As well as this intranets can provide a greater degree of flexibility for individuals and groups as well as assist in the creation of a ‘learning organization’ where change becomes easier and embedded. However, despite what seems to be obvious benefits to both the individual and the organization overall practice shows us that utilization of these systems is generally very low.

    This post offers some best practice pointers we can follow to ensure employees are motivated to use company intranets and self- service facilities.

    • Make sure each business area or department whose services are being delivered on the intranet are involved in the design, implementation, evolution and diffusion of their web sections. Better still, ensure they plan and define their expectations and use of the web to ensure goal attainment - the system is far more likely to be effective if it is business needs driven.
    • Ensure that the end users are monitored continuously and asked for feedback on the design and useability and any later changes you decide to implement.
    • These sorts of initiatives must have enthusiastic support from the very top – and make sure that this is disseminated in a controlled manner.