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    Science SME Quality Plan - Full Draft

    Here is a draft quality plan oriented towards a SME consultancy. In order to bid for a government contract you will need one of these in place. The first section is shown below:

    1. Purpose
    The requirement for the quality plan are driven by the need to achieve customer satisfaction by meeting or exceeding customer requirements by the application of a quality system and includes the continuous improvement and the prevention of non-conformity in delivered services of 1stOutsource Management.
    1.1. Scope
    The scope is defined as the Consulting and Research business activities of 1stOutsource Management Limited.
    1.2. References
    References used are:
    [ref 1] ISO9001:2000 Quality Management Systems Requirements
    [ref 2] ISO9004:2000 Guidelines for Performance Improvement
    [ref 3] ISO9000:2000 Fundamentals and Vocabulary
    [ref 4] ISO9000:2000 Quality Management Systems Concepts and Vocabulary
    The concept of the standard is demonstrated by:

    • Defining the management requirement
    • Determining and applying the necessary resource management
    • Establishing and implementing processes for service realisation
    • Measuring and analysing results and implementing improvements as a result of feedback.
    • Review activities relating to initiating improvements and authorising changes.
    The role of customers is to provide demand which is converted into service output via 1stOutsource internal process activities. These outputs are evaluated by customers in terms of customer satisfaction and compliance to the demanded services. Information gained from the monitoring of outputs is used to improve process performance.
    1.3. Quality Assurance Policy
    1stOutsource Management’s quality assurance policy is based on principles and values provided for in the company mission, strategy and goals. The Quality Management System (QMS) creation is a major strategic direction of our business activities and is regarded as a tool enabling the creation and management of effective business processes.
    The Company pursues the following goals:
    1. The professional and technical level of the services must correspond to or exceed that of the leading consultancies and companies operating in the UK market.
    2. We are responsible to customers for the quality of the services rendered.
    3. The value of our services as compared with other niche companies operating in our market must be equivalent or better.
    4. We development and implement new service products that meet real customer need.
    5. We continuously monitor feedback from our clients following project closure to identify quality improvement activities.
    6. We position our company as employing professional staff educated to at least Masters Level and providing services based on evidence based practice.
    Attached Files Attached Files


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