The number one Prince Philip Gaff demonstratuing his clear grasp of diplomatic language: “If it has got four legs and it is not a chair, if it has got two wings and it flies but is not an aeroplane, and if it swims and it is not a submarine, the Cantonese will eat it.” (at a 1986 World Wildlife Fund meeting)
Month: July 2009
This is the first in a series of lectures given at London University – the title of this one is focus on customers and looks at the psychology of buying behaviour and demographics.
Rather than a service credit clause, it is far better to put in place governance that forces the supplier to act to fix the issue, perhaps to the extent of the customer being able to call in independent consulting advice at the supplier’s expense to support service resolution.
An outsourcing transfer can be viewed as a form of transition. This change process involves involuntary movement from one company to another, with possible similarities, from the staff point of view, to mergers and acquisitions. The transfer may also include staff reductions or ‘downsizing’, and the new organization will make some effort to develop a relationship with their new staff in the form of organizational socialization.
Job seekers: Get your own network – and make sure it includes plenty of weak ties. If you don’t have a network, you can start building one through short-term volunteer projects that involve team work and meeting groups of people — people whose jobs, interests and abilities are very different from yours. There are also organized networking opportunities; but I have to wonder how much good it really does, for example, when women go to a networking group luncheon and sit at the same table with people they already know.
An assurance policy is a high level statement of objectives and approaches that are further worked out in the Quality Plan – shown here in this post is an example of the main clauses in the policy statement typically signed off by senior management.
Research on motivation and leadership continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories were posited to have direct implications for leader behaviour, however the evidence for motivational impact is unclear.
This slide show covers the introductory lecture for the London University post graduate marketing course. Introduces the broad concepts and sets the ground for the remaining lecture series
This post covers the essential elements of a training and development policy
Substantial funds have been invested by companies on implementing internal web sites, and more recently on developing HR competencies for the intranet to facilitate employee and management ‘self-service’. However, despite the potential benefits to both the individual and the organization, utilisation of these systems is generally low.