Moving non-core activities performed in-house to specialists outside the company helping the entrepreneur or business to focus on the core competencies and improve performance standards is the main premis of outsourcing. The growth and rewards of this practice can be quite high but the downsides are daunting.
Month: December 2009
Manage the up and down communication channels carefully. Make sure no seniors speak to vendors and control vendor access to senior management carefully. Some vendors are good at getting around the formal process to the senior management and exploiting this access to short-circuit the tender process. We all know of ‘golf course’ deals that cut through a bid process and enable vendors to return to the customer team informing them they ‘know’ the requirements of senior management. Most golf course deals end in disaster so should be avoided like the plague.
LANGUAGE – Vocabulary, syntax, idioms, slang and dialects all cause difficulty, but the person struggling with a different language is at least aware when he/she is in difficulty. A more pronounced problem occurs when he/she thinks he/she understands. The person clings to the meaning of a word or phrase in the new language, regardless of connotation or context. The infinite variations are so impossible to cope with that they are brushed aside.